IDE Graphics Series - Alpha Overland Edition | Mahindra Thar Roxx

This Shipping Policy is issued by IDE Autoworks, a brand owned and operated by Focus Auto Designworks Pvt Ltd.

At IDE Autoworks, we are committed to delivering high-quality automotive graphics and accessories safely, efficiently, and on time. Please review the details below to understand how orders are processed, shipped, and delivered.

Shipping Coverage

IDE Autoworks offers worldwide shipping.

However, there may be certain countries or regions where shipping is temporarily unavailable due to logistical limitations, courier restrictions, or regulatory requirements. If your delivery address falls within such a region, our team will contact you directly to discuss available alternatives or next steps.

Order Processing Time

• All orders are processed within 2–3 business days after order confirmation.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During peak seasons, promotional periods, or high-order volumes, processing times may be extended slightly. In the event of a significant delay, customers will be informed via email or phone.

Shipping Rates & Delivery Estimates

• Shipping Charges:
  Shipping costs are calculated at checkout based on the delivery location, package size, and courier selection.

• Estimated Delivery Timelines:

  • Domestic (India): 3–5 business days

  • International: 7–14 business days

Please note that delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, remote locations, or customs clearance procedures.

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing tracking details.

Tracking information may take up to 24 hours to become active on the courier partner’s tracking portal.

Customs, Duties & Taxes (International Orders)

• For international shipments, IDE Autoworks / Focus Auto Designworks Pvt Ltd is not responsible for any customs duties, import taxes, or additional charges levied by the destination country.

• Any such charges must be borne entirely by the customer.

• Customers are advised to check with their local customs authorities prior to placing an order to understand applicable duties or taxes.

Damaged, Lost, or Delayed Shipments

We ensure that all products are securely packaged and dispatched using reputed courier partners. However:

• Once a shipment has been handed over to the courier service, IDE Autoworks / Focus Auto Designworks Pvt Ltd is not liable for damage, loss, or delays during transit.

• In case of damaged or lost shipments, customers must contact the courier partner directly to initiate a claim.

• All original packaging, labels, and damaged products must be retained, as these may be required during the claim investigation.

While liability rests with the courier, our support team will assist customers wherever possible to help facilitate resolution.

Contact Information

For any questions, clarifications, or order-related assistance, please contact us:

IDE Autoworks
A brand of Focus Auto Designworks Pvt Ltd

📍 Plot No. 192, Sector 27, Gurugram, Haryana – 122002
📧 Email: info@ideautoworks.com