Privacy policy

Privacy Policy

 

Last Updated: January 22, 2025

Welcome to IDE Autoworks, a brand of Focus Auto Designworks Pvt. Ltd. (“we”, “us”, “our”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website www.idegraphics.in (the “Site”), place an order, communicate with us, or use our services.

By accessing or using our Site or services, you agree to the practices described in this Privacy Policy.

 



Who We Are

 

IDE Autoworks is an Automotive Design and Graphics brand operating in India under Focus Auto Designworks Pvt. Ltd., offering vehicle graphics, wraps, paint protection solutions, and related products through online and offline channels.

 



Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

 



Personal Information We Collect

 

1. Information You Provide Directly

 

We collect personal information you voluntarily provide, including when you:

  • Place an order: Name, phone number, email address, billing and shipping addresses, order details

  • Create an account: Login credentials and account information

  • Contact us: Information shared through emails, forms, WhatsApp, or customer support conversations

Payment Information:
Payments are processed securely by third-party payment gateways. We do not store complete credit/debit card numbers or banking details on our servers.

 



2. Information Collected Automatically

 

When you visit or interact with our Site, we may automatically collect:

  • IP address, device type, browser type

  • Pages viewed, interactions, and usage patterns

  • Cookies and similar tracking technologies for functionality and analytics

 



3. Information from Third Parties

We may receive limited information about you from trusted third parties, including:

  • Payment processors for transaction confirmation

  • E-commerce and website platforms such as Shopify

  • Marketing and analytics partners to improve our services and outreach

 



How We Use Your Information

 

We use personal information for the following purposes:

  • Service Fulfilment: Processing orders, deliveries, returns, and customer support

  • Account Management: Creating and maintaining user accounts

  • Communication: Order updates, service-related messages, and support responses

  • Marketing (with consent): Promotional emails or messages (you can opt out anytime)

  • Security & Fraud Prevention: Protecting accounts and preventing misuse

  • Business Improvement: Enhancing website performance, offerings, and user experience

 



Cookies & Tracking Technologies

 

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Understand how users interact with the Site

  • Improve performance and user experience

You can manage or disable cookies through your browser settings. Please note that restricting cookies may impact certain Site features.

For more information, refer to Shopify’s Cookie Policy.

 



Sharing of Personal Information

 

We may share your information with:

  • Service Providers: Payment gateways, shipping partners, IT and analytics providers

  • Marketing Partners: Only for permitted promotional activities

  • Affiliates: Internal business operations within our corporate group

  • Legal Authorities: When required by law or to protect legal rights and safety

We do not sell your personal data.

 



Data Retention & Security

 

We retain personal information only for as long as necessary to:

  • Fulfil services and transactions

  • Meet legal and regulatory obligations

  • Resolve disputes and enforce agreements

We implement reasonable technical and organisational safeguards to protect your data. However, no system of transmission or storage is completely secure.

 



International Data Transfers

 

Your information may be processed or stored outside your country of residence, including locations with different data protection laws. Where required, we rely on approved safeguards such as standard contractual clauses or equivalent mechanisms.

 



Children’s Privacy

 

Our services are not intended for individuals under 18 years of age (or such age as defined under applicable law). We do not knowingly collect personal data from children. If you believe a minor has shared personal information with us, please contact us so we can delete it.

 



Your Rights

 

Subject to applicable laws (including India’s Digital Personal Data Protection Act, 2023), you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing

  • Withdraw consent for marketing communications

  • Request data portability, where applicable

  • Appeal decisions related to your data requests

To exercise these rights, contact us at info@ideautoworks.com.
We may need to verify your identity before processing your request.

If you are not satisfied with our response, you may have the right to approach the relevant data protection authority.

 



Third-Party Links

 

Our Site may contain links to external websites or platforms. We are not responsible for their privacy practices. Please review their respective privacy policies before sharing any personal information.

 



Contact & Grievance Information

 

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

IDE Autoworks
(Brand of Focus Auto Designworks Pvt. Ltd.)
📧 Email: info@ideautoworks.com

Protecting your personal information is a responsibility we take seriously, and we are committed to maintaining your trust.

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